Refund Policy

Free tier

The free tier costs nothing, so there is nothing to refund.

Paid plans are non-refundable

Paid plans provide a fixed block of editing time that begins the moment you purchase. Once some or all of that time has been used, we cannot take the time back, so we do not refund it.

This also means we do not offer pro-rata refunds for unused time on a plan you chose to buy.

We will refund in these cases

We will issue a full refund in the following situations:

• You were charged but the payment was never completed on our side, so you did not receive the plan you paid for.
• The service was unavailable or materially broken for a continuous period and you tell us while your plan is still active.
• You were charged twice for the same purchase.
• A charge appears that you did not authorise. Tell us and we will investigate and refund it.

How to request a refund

Contact us with the email address on your account and the date of payment, plus any Razorpay payment reference you have. We aim to respond within 7 days.

Approved refunds are returned to the original payment method. Your bank or card issuer determines how long it then takes to appear on your statement.